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SBI Life Insurance is one of India’s largest and most trusted life insurance companies, a joint venture between the State Bank of India and BNP Paribas Cardif. The SBI Life login portal is your gateway to managing policies, paying premiums, downloading certificates, checking fund values, and much more — all from the comfort of your home. This comprehensive guide walks you through everything you need to know about the SBI Life login process, features, registration, troubleshooting, and app access.
The SBI Life login portal, accessible at www.sbilife.co.in, is a secure self-service web platform that allows existing SBI Life Insurance policyholders to manage all their insurance needs digitally. Whether you hold a term plan, ULIP, endowment plan, or pension plan, the portal provides centralized access to a wide range of services without requiring you to visit a branch.
Launched as part of SBI Life’s digital transformation drive, the portal is fully encrypted, complies with IRDAI regulations, and is compatible with all modern browsers and mobile devices. It is available 24×7, making it one of the most convenient tools for policyholders across India.
| Portal Detail | Information |
|---|---|
| Official Website | www.sbilife.co.in |
| Login Type | Customer Portal (Individual Policyholders) |
| Login Credential Options | Policy Number + Date of Birth / Username + Password / OTP |
| Mobile App | SBI Life – mConnect (Android & iOS) |
| Customer Care | 1800-267-9090 (Toll-Free) |
| Email Support | customercare@sbilife.co.in |
| Portal Availability | 24×7, 365 days |
| Security | 256-bit SSL Encryption, OTP Authentication |
The SBI Life login system is designed for several types of users. Understanding which category you fall under will help you navigate to the correct login page and use the right credentials.
| User Type | Login Access | Primary Purpose |
|---|---|---|
| Individual Policyholder | Customer Portal | Policy management, premium payment, statement download |
| Group Policyholder / HR Administrator | Group Customer Portal | Manage group insurance policies for employees |
| SBI Life Agent / Advisor | Agent Login Portal | View commissions, policy details of clients, generate proposals |
| Corporate / Bank Partner (Bancassurance) | Partner Portal | Policy issuance, reporting, performance tracking |
| NRI Policyholder | Customer Portal (same URL) | All individual policyholder services + NRI-specific features |
Before you can log in to the SBI Life portal for the first time, you need to create an account. Registration is quick, free, and requires only your policy details and a mobile number registered with SBI Life.
Once registered, the SBI Life login process is simple and takes less than a minute. There are multiple login methods available for your convenience.
The SBI Life portal offers an extensive range of self-service features that eliminate the need for branch visits or phone calls. Here is a complete overview of what you can do after logging in:
| Feature Category | Available Services |
|---|---|
| Policy Overview | View all active policies, sum assured, premium amount, policy term, maturity date |
| Premium Payment | Pay premiums online via Net Banking, Debit/Credit Card, UPI, NEFT |
| Premium Receipt | Download premium payment receipts for the current and past years |
| Policy Statement | Download annual policy statements, surrender value statements |
| ULIP Fund Management | Check NAV, fund value, switch funds, redirect future premiums |
| Claim Initiation | Intimate maturity claim, survival benefit claim, or death claim online |
| Loan Against Policy | Apply for policy loan, check loan outstanding, pay loan interest |
| Nomination Update | Update nominee name, relationship, and percentage |
| Address/Contact Update | Update communication address, email ID, mobile number |
| ECS / NACH Setup | Set up auto-debit mandate for automatic premium payment |
| Document Download | Download policy bond copy, tax certificate, bonus statement |
| Surrender Request | Initiate online surrender request for eligible policies |
| Grievance Submission | Submit complaints and track resolution status |
| New Policy Purchase | Browse and buy new SBI Life insurance plans |
The SBI Life mConnect app is the official mobile application for policyholders on Android and iOS. It provides all the features of the web portal in a mobile-optimized, user-friendly interface. The mConnect app also supports biometric login (fingerprint and face ID) for faster access.
Available on Google Play Store. Search “SBI Life mConnect”. Size: ~25 MB. Rating: 4.2★
Available on Apple App Store. Search “SBI Life mConnect”. Compatible with iOS 12 and above.
Set up fingerprint or face recognition for instant, password-free login on subsequent visits.
Get alerts for premium due dates, payment confirmations, policy updates, and claim status.
Forgot your SBI Life login password? You can reset it online in a few minutes without calling customer care. There are two methods available for password recovery.
Online premium payment through the SBI Life portal is fast, secure, and generates an instant e-receipt. Here is how to pay your premium after logging in:
| Payment Mode | Processing Time | Transaction Charges | Remarks |
|---|---|---|---|
| Net Banking (SBI) | Instant | Nil | Preferred for SBI account holders |
| Net Banking (Other Banks) | Instant | Nil | Supports 50+ banks |
| Debit Card (Visa/RuPay/MC) | Instant | Nil | All major debit cards accepted |
| Credit Card | Instant | Nil (service charge may apply) | VISA, MasterCard, AmEx supported |
| UPI (GPay, PhonePe, BHIM) | Instant | Nil | Scan QR or enter UPI ID |
| NEFT / RTGS | 1–2 Working Days | Bank charges apply | Useful for large premium amounts |
| NACH / ECS Auto-debit | Automatic on due date | Nil | Set up once, pay automatically |
Checking your SBI Life policy status after login gives you a real-time snapshot of your coverage, premium payment history, and policy health. Here is what you can view under the policy status section:
| Status Detail | Description |
|---|---|
| Policy Status | Active / Lapsed / Surrendered / Matured / Paid-Up |
| Sum Assured | The guaranteed death benefit or maturity amount |
| Premium Amount | The amount due per frequency (monthly, quarterly, annually) |
| Next Premium Due Date | Upcoming premium payment date to avoid lapse |
| Risk Commencement Date | Date from which insurance coverage started |
| Policy Maturity Date | Date on which the policy term ends |
| Nominee Details | Name, relationship, and share percentage of nominees |
| Bonus Accrued | Accumulated bonuses for participating/endowment policies |
| ULIP Fund Value | Current market value of fund units held (for ULIPs) |
| Loan Status | Outstanding policy loan amount, if any |
SBI Life agents and financial advisors have a dedicated login portal that provides tools for policy management, lead tracking, commission statements, and business reports. Agent login is separate from the customer login and uses different credentials issued by SBI Life during empanelment.
| Agent Portal Feature | Details |
|---|---|
| Commission Statement | Monthly and annual commission breakdowns |
| Policy Portfolio View | View all client policies in a single dashboard |
| Renewal Alerts | Get reminders for upcoming premium renewals of clients |
| Proposal Submission | Submit new policy proposals digitally |
| Training & Resources | Access training materials, product brochures, calculators |
| Lead Management | Track and manage leads and follow-up actions |
Experiencing issues while trying to log in? Below are the most common SBI Life login problems and their step-by-step solutions.
| Error / Issue | Likely Cause | Solution |
|---|---|---|
| Incorrect Username or Password | Typo or forgotten credentials | Use “Forgot Password” to reset. Check Caps Lock. |
| Account Locked | 5+ failed login attempts | Wait 24 hours or reset password immediately. |
| OTP Not Received | Network issue or unregistered mobile | Check mobile signal, try resending OTP after 60 sec. If persists, call 1800-267-9090. |
| OTP Expired | OTP not entered within 3 minutes | Click “Resend OTP” to generate a new one. |
| Invalid CAPTCHA | Incorrect CAPTCHA entry | Click the CAPTCHA refresh icon and re-enter carefully. |
| Page Not Loading / 404 Error | Browser cache issue or site maintenance | Clear browser cache, try a different browser or incognito mode. |
| Session Timeout | No activity for 15 minutes | Log in again. Session auto-expires for security reasons. |
| Mobile Number Not Registered | Old number or not updated with SBI Life | Visit nearest SBI Life branch with ID proof to update mobile number. |
| Policy Not Showing After Login | Policy may be linked to different credentials | Check if multiple accounts exist. Call customer care for policy linking. |
Protecting your SBI Life login credentials is critical to safeguarding your insurance policy information and financial data. Follow these best practices:
Create a password with at least 8 characters including uppercase, lowercase, numbers, and special characters. Avoid using birthdays or names.
SBI Life will never ask for your password via call, email, or SMS. Never share your OTP or login details with anyone.
Always click “Logout” when done, especially on shared or public devices. Do not close the browser tab without logging out.
Never log in to your SBI Life account on unsecured or public Wi-Fi networks. Use mobile data or a trusted home/office network.
Always use the latest version of the SBI Life mConnect app to benefit from security patches and new features.
Access the portal only at www.sbilife.co.in. Beware of fake websites with similar-looking URLs. Check for HTTPS in the address bar.
If you are unable to access the online portal or prefer offline channels, SBI Life offers several alternative ways to manage your policy and get support:
| Channel | Contact / Method | Best For |
|---|---|---|
| Customer Care (Toll-Free) | 1800-267-9090 (24×7) | Quick queries, OTP issues, policy status |
| Email Support | customercare@sbilife.co.in | Document requests, written complaints |
| Branch Visit | Nearest SBI Life branch | KYC updates, claim submission, nominee change |
| SBI Bank Branch | Any SBI bank branch (Bancassurance) | Premium payment, basic policy queries |
| 70667-70667 | Policy status, premium payment, document download | |
| SMS Service | SMS “HELP” to 56161 | Basic policy information via SMS |
| Chatbot (SIA) | Available on website homepage | Instant answers to common queries without login |
SBI Life has continuously evolved its digital infrastructure to make the SBI Life login experience more seamless and secure for its millions of policyholders. Here is a brief timeline of key digital milestones:
| Year | Milestone |
|---|---|
| 2001 | SBI Life Insurance founded as a joint venture between SBI and Cardiff SA (France) |
| 2008 | Launch of the first online customer portal for policy statement access |
| 2013 | Introduction of online premium payment via Net Banking and Debit Card |
| 2016 | Launch of SBI Life mConnect mobile application on Android and iOS |
| 2018 | SBI Life IPO listed on NSE and BSE; enhanced digital investments |
| 2019 | Introduction of OTP-based login and biometric authentication on mConnect |
| 2021 | Launch of AI-powered chatbot SIA on the website; UPI payment integration |
| 2022 | Online claim initiation and tracking introduced on the portal |
| 2023 | WhatsApp-based service channel launched; enhanced cybersecurity measures |
| 2024 | Upgraded portal UI with single-sign-on (SSO) and expanded self-service features |
The SBI Life login portal is a powerful, secure, and feature-rich platform that puts complete control of your insurance policy at your fingertips. From paying premiums online and downloading tax certificates to checking ULIP fund values and initiating claims, the portal eliminates the need for branch visits and long phone queues.
Whether you are a first-time user looking to complete your SBI Life new user registration, an existing policyholder wanting to reset your SBI Life login password, or an agent managing your client portfolio through the agent login, this guide has covered everything you need to navigate the portal with confidence.
For the most seamless experience, keep your registered mobile number and email updated with SBI Life, use the mConnect app for on-the-go access, and always follow the security best practices outlined in this guide. If you ever encounter issues that cannot be resolved online, the 24×7 customer care helpline at 1800-267-9090 and the WhatsApp service at 70667-70667 are always available to assist you.
Stay insured, stay digitally empowered — make the most of your SBI Life login account today.